Exchange and return policy

Exchange and Return Policy

Our exchange and return policy is designed to ensure customer satisfaction. If for any reason you are not satisfied with your purchase, you can request a refund within a specified timeframe.

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Last updated: June 2025

1. General

2. Damaged items

3. Refunds

1. General

You have 14 days after receiving your item to request a return if you are not satisfied with it for any reason. This does not apply to personalized products, such as rabbit cages, elevated dog and cat feeders, and all "El Rincón de Sara" products.

To return your item, it must be in the same condition as you received it: unused and in its original packaging to the extent possible. You'll also need a receipt or proof of purchase.

To initiate a return, you can contact us at info@losnidosdedavid.com . Please note that returns must be sent to the following address: Calle Castella 25, 08759 Vallirana (Barcelona).

In cases where the return is due to a change of mind, shipping costs will be borne by the customer.

If your return is accepted, we will send you a shipping label and instructions on how to ship your package. Returned items will not be accepted without a prior return request.

You can always contact us with any questions about returns at info@losnidosdedavid.com .

2. Damaged items

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and resolve it.

3. Refunds

We'll notify you once we've received and inspected your return and let you know if your refund has been approved. If approved, your refund will automatically be credited to your original payment method within 10 business days. Please note that it may also take some time for your bank or credit card company to process and issue your refund.

If it has been more than 15 business days since we approved your return, please contact us at info@losnidosdedavid.com .